Support Centre Rules
With a piece of software as complex as RuneScape, it's hard to avoid occasional bugs and glitches creeping in. We are always totally committed to making RuneScape as good as it can possibly be, of course, so we aim to fix any bugs as quickly as possible.
If you believe you have found a bug, we would ask you to follow this link to let us know:
Submit a Bug Report
This can also be accessed from the title bar at the top of every page on the site:
Help > Submit a Bug Report
Also, the official RuneScape Wiki contains additional information that you may wish to read before submitting a report:
Reporting Bugs - Information about bugs and how to report them
Account - Appeal Offences
Account - Change Password
Account - Forgotten or Stolen Password
Account - Read Messages
Account - Recover Locked Account
Billing - Query
Billing - Start Subscription
Billing - Support email
Facebook - FunOrb
Facebook - RuneScape
The Jagex Store
Jagex Twitter (English)
Jagex Twitter (French)
Jagex Twitter (German)
Jagex Twitter (Brazilian/Portuguese)
Legal - (Law Enforcement Agencies Only)
Link to Affiliates
Safety & Security Guidelines
Submit a Bug Report (website system)
Submit a Bug Report (forums)
Submit a Technical Query
To keep our player community safe and to keep cheats out of the game, we run an offence system which records the rule breaking activity of accounts. Usually, offences are added to accounts when a player is reported within the game and a Jagex employee looks at the evidence and decides that a rule has been broken.
We usually allow players to appeal the offences on their account, just in case we have made a mistake or there is an explanation for the rule breaking, which we should take into consideration.
To manage the offences on your account, including appealing offences where this option is available, please use the link below:
Appeal an offence
If you know your current account password, and you would like to change it, please click the link below:
Change your Password
If you have forgotten your password, or you think someone else also knows it, you can set a brand new password from the following link:
Forgotten or Stolen Password?
If we need to send you any important information, we will send it to your account inbox. Use the link below to get to the Message Centre:
Account - Read Messages
If your account has been locked, you can start the unlocking process by using the link below:
Recover a Locked Account
If your account is permanently banned or muted we also offer the opportunity for the account to be reviewed by a specialist team. They will check all the offences and see if they can do anything to get the account unbanned or unmuted.
To access this facility you need to post the name of the account on the 'Account Review Thread' - which is an unlocked sticky at the top of the Contact Us Forum.
You can also access this thread by entering quick find code 103-104-3-58567982 into the 'Jump To Thread' box at the top of any forum.
From time to time, we lock the review thread whilst we catch up with reviewing the accounts. If the thread is locked when you visit it, please check back again in a few days.
If you want to subscribe your account to become a member, please use this link to get things started.
If you are already a member, or wish to raise an issue with us relating to your account billing, please use our billing query service.
We know that matters relating to your account subscription are really important. For this reason, we provide a lot of information on our site, and we also have a dedicated billing forum which contains the answers to the vast majority of billing questions.
If you have tried the billing forum, and have used the billing query option above, and you still can't find the answer to your question - then you can also contact our billing team directly by email. We would appreciate it if you only use the email option as a 'last resort', and in all cases, only for billing related enquiries.
To contact the billing team send an email to email@example.com or click this direct billing email link.
If you come across a bug in our games we recommend that you don't exploit it or tell other people about it.
Instead, we would really appreciate it if you could submit a bug report to us. When you do this, your report goes straight through to our specialist teams, who will begin working on putting things right as quickly as they can.
To let us know about a possible bug, please follow either one of these steps:
Use the Submit a bug report system on our website;
Post in the relevant category within the Bug Reporting Forum.
If you have a technical problem which is not a bug, you can contact us with the details. If we can help sort out your problem we will!
Submit a technical query